At Garden Care Store, we nurture your plant purchasing experience with the same dedication we give to our rare botanical specimens. Below you’ll find everything you need to know about shipping options and our plant guarantee policy.

Shipping Information

We carefully package each plant with the same protective materials we use for our global shipments to ensure safe arrival at your doorstep.

Shipping Options:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Order Processing: All orders are processed within 1-2 business days. You’ll receive tracking information via email once your botanical treasures are on their way.

International Customers: We ship worldwide (excluding some Asian and remote regions). Please note that international shipments may be subject to customs delays beyond our control.

Our Plant Guarantee

We stand behind every pachycaul tree and classic houseplant we ship. If your plant arrives damaged or fails to meet your expectations, you may return it within 15 days of delivery for a refund or exchange.

Important Exception: Due to their delicate nature and specialized care requirements, live specimen plants and mature caudex plants cannot be returned unless they arrive damaged. Please inspect these carefully upon delivery and contact us immediately if issues are found.

Returns Process

Step 1: Initiate Your Return

Email our Plant Care Team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Photos of any damaged items
  • Reason for return
  • Your preferred resolution (refund or exchange)

Step 2: Receive Approval

We’ll respond within 2 business days with return instructions and a Return Authorization Number (RAN).

Step 3: Package Carefully

Repack plants in their original container if possible, using the same protective materials we employ for our global shipments.

Step 4: Ship Back

Send your return to:

Garden Care Store Returns
1121 Crim Lane
Louisville, KY 40272
USA

Exchanges

Prefer a different pachycaul tree or planter? We’re happy to exchange items of equal value. Follow the standard returns process and note your preferred replacement in your return request.

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds process within 5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

International Returns

For our global plant lovers (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Include all customs documentation with your return
  • Allow extra time for international shipping processing

Return Request Template

To help your return process go smoothly, you may use this template:

Subject: Return Request – Order #[Your Order Number]

Dear Plant Care Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Items to Return: [List items with quantities]

Reason: [Damaged in transit/Not as described/Other]

Preferred Resolution: [Refund/Exchange for [specific item]]

Attached are photos showing the issue (for damaged items).

Thank you for your help in cultivating my satisfaction!

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Need Help?

Questions about nurturing your return? Contact our Plant Care Team at [email protected] – we respond with the same attention we give to our rarest specimen plants.