Term and Conditions

Last updated: [Date]

1. Our Botanical Philosophy

Garden Care Store specializes in rare and specialty plants including caudex plants, pachycaul trees, and specimen plants. We serve plant enthusiasts who value unique botanical specimens and expert care guidance.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized account activity

2.2 Prohibited Activities

You agree not to:

• Use our site for any unlawful purpose
• Attempt to access restricted areas of our systems
• Interfere with the proper working of our website
• Reproduce or distribute our plant photography without permission

3. Product Information

3.1 Plant Descriptions

We take great care to accurately describe our plants, including:

• Species and variety information
• Size and maturity estimates
• Care requirements

However, natural variations in plants may occur. Images are for reference and actual plants may differ slightly.

3.2 Special Care Items

Certain plants require particular attention:

• Live specimen plants and mature caudex plants cannot be returned unless damaged during shipping due to their specialized care needs
• We provide detailed care instructions with these specimens

4. Ordering and Payment

4.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days
• You’ll receive tracking information when your order ships

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely. We do not store your full payment details.

4.3 Pricing and Availability

While we strive for accuracy:

• Prices are subject to change without notice
• Rare plants may sell out quickly
• We reserve the right to cancel orders for unavailable items

5. Shipping Policy

5.1 Shipping Options

• Standard Shipping ($12.95): via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: via EMS for orders over $50 (15-25 business days after dispatch)

5.2 International Shipping

We ship worldwide except to some Asian and remote regions. International customers should note:

• Customs delays may occur beyond our control
• You are responsible for any import duties or taxes
• Some plant species may be restricted in your country

6. Returns and Refunds

6.1 Our Plant Guarantee

We stand behind our plants with a 15-day guarantee:

• Damaged or unsatisfactory plants may be returned within 15 days of delivery
• Live specimen plants and mature caudex plants can only be returned if damaged in transit
• Original shipping fees are non-refundable unless the return is due to our error

6.2 Return Process

1. Email [email protected] within 15 days with your order number, photos of damaged items, and reason for return
2. We’ll provide return instructions and a Return Authorization Number (RAN)
3. Repack plants carefully using original packaging materials
4. Ship to: Garden Care Store Returns, 1121 Crim Lane, Louisville, KY 40272 USA

6.3 Refund Processing

• Refunds are issued within 5 business days of receiving your return
• Funds are returned to your original payment method
• International customers are responsible for return shipping costs

7. Intellectual Property

All content on plantloverscare.com, including:

• Plant photography
• Care guides
• Website design
• Product descriptions

is the property of Garden Care Store and protected by copyright laws. Unauthorized use is prohibited.

8. Limitation of Liability

Garden Care Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Issues arising from improper plant care after delivery
• Delays caused by shipping carriers or customs authorities
• Local restrictions on plant imports

9. Changes to These Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

10. Contact Us

For questions about these Terms or your plants:

Email: [email protected]
Mail: Garden Care Store, 1121 Crim Lane, Louisville, KY 40272 USA